"Err, no offense, but if my credit card got hit with $3,500+ in erroneous credit card charges, you can be sure that I would call American Express, and that they in turn would force you to spend as much time as necessary to repair the problem." heya, the point was that her credit card didn't get charged, or overcharged, and nothing was erroneous. she submitted the transaction 10 times herself, and had the funds held temporarily through the bank for each submission. it's how credit cards work. these authorizations drop off after a few days when the transactions don't get processed. I'm glad CL took the extra time and fixed the problem and helped out the customer who had submitted 10 transactions. see the follow up post: http://www.renderosity.com/messages.ez?ForumID=12356&Form.ShowMessage=1009287&Reply=1009302#2