The issue really isn't who was in error. It's a customer service (read those two words again, slowly) issue and should've been taken care of when it first came up. If CL is too short-handed to deal with the holiday rush, I've got three words for ya: hire more people. Part-time labor is cheap these days, and for a company as embattled as CL obviously feels, a little customer goodwill (as opposed to yet another wave of resentment) might be worth the additional $7 an hour between now and New Year's day. For my money, the fact that this issue was resolved AFTER a few people got vocal is further proof that the squeaky wheel gets the grease. This is ever the case in customer service: if you're too nice, you're easy to ignore. Polite but insistent works best in person or on the phone, but it often takes a frothing-at-the-mouth shitfit to get anyone's attention online.