I totally 100% back Penguinisto and Mosca on the Customer service, feelings on just What customer service is. EMS is not Customer service, in the respect it's not selling anything at all. Our Police dept. would switch routes if the 2nd call was more important. Lets just face the facts. CL is over reacting to any and all remarks made about them, since the famous Poser5 hit the market. My idea of customer service is one word =DAZ.

Love is Grandchildren.