Damn it, folks! SHE made 10, that is TEN, transactions. SHE hit that button TEN times. Most people would have stopped at 3 if they noticed that their own credit card was fouling up the order. She absolutely must take some responsibility for her problems... and not expect the world and every merchant in it to clear her errors out of the way. She also shouldn't expect that this far too vocal community will use its leverage for her when it is HER own fault that there were 10 transactions posted. The sympathy ploy of no toys for her kids doesn't wash, either. She should have done her Christmas shopping before spending money on herself. Poor Tori, having to endure the fangs of those few serpents trying to bring CL down as well as handle the legitimate problems on CL's end. And, yes, I've had credit card snags and errors before. I've called the credit card company myself, as many times as it took, and resolved the problem at the source rather than badger a merchant into doing my job. I have no sympathy for this woman... or for those mindless crusaders who'll jump on any cause if it furthers their agenda. Carolly