I am a little confused. In the name of "customer service" CL is supposed to dedicate an entire employee or two to solving a problem that they didn't create... and let all the other customers who need attention swing in the breeze for a day or two as well as however many orders not get processed. I don't think that makes a whole lot of sense. But OK, let's pretend they bought into this idea of "customer service" and were willing to commit the kind of economic suicide it would entail. How long till someone posted here complaining that CL was spending all their time with one customer and in the name of "customer service" they should be attending to everyone else too? Customer service is NOT a license to demand arbitrary amounts of resuorces from a company. Never has been, never will be.