hey, at least CL is actually responding to her personally... I went through two months of a MUCH LARGER corporation sending me canned responses when they sent me someone else's order to the tune of over 300 dollars. And it got worse and worse. I felt like they had a computer answering the mail. Well, sad thing was it was actually real people, but they were using canned responses and not actually reading my letters. finally got it solved when I complained to BBB and finally got a human being manager with a brain to talk to. It got solved in a few minutes then, exactly the way I wanted it solved. And a gift certificate and an apology from that company too. Also, if you get charged for something you didn't order, or overcharged for something on your cc, you can just call the fraud department and chargeback. No reason to scream around in a forum.