Again, very slowly: I'm a longtime member, longtime customer here, someone who supports the "community" with my MP purchases. Yes, I like the site--it is one of my favorite wastes of time. Yes, I feel that I have a legitimate interest in urging management to run the site in a fair, evenhanded and responsive manner. The "fuck you, it's a business" argument (how many times have we all heard that lately?) looks a lot less persuasive when you remind people that yes, it's a reasonably successful, small, retail business--not exactly Exxon--and as such depends on the CUSTOMERS for its income. Where I'm from, it's never good business practice to piss off your customers, ANY of them, even the ones you're convinced are hopeless pains in the ass: partly because of the damage they can do to your business by publicly throwing a shitfit in your store, and partly because of the time and energy it takes to deal with them when they're foaming at the mouth. Sooner or later the admin staff are going to have to come out of their cubicles and talk to us, and it's not going to be easy for them (which is why they're still avoiding the issue--hoping it'll just go away). If this matter isn't properly resolved, I won't leave--I'll just let my wallet do the talking and stop buying from the marketplace. It's a matter of principle and fair play (and possibly legal obligation--see below), and I'll do what I can within the TOS to keep this issue front burner till the PTB step forward and explain themselves.