:shake head: I've had so many serial numbers with l's and/or 1's and O's and/or 0's that I really don't like any number or password system which requires that you mix letters and numbers. I understand why they have to do it and it may explain why so many forumites have names which are impossible to type on the first try (I'm dyslexic, and I don't touch-type), but it usually does mean trying again with variations. Glad that you figured it out, and it was so easy to solve. Carolly