Once again we would like to thank everyone for their patience. Due to circumstances beyond our control we have not been able to contact our subscribers on an individual basis. We have been forced to wait for our members to contact us. Given this fact, we posted the following here on Renderosity in the Poser forum shortly after our situation began:

Title: PoserStyle.com Status Update - All Members Please Read!!!

Attached Link: mailto:webmaster@poserstyle.com

Hello all,

Thank you for being so patient with us during our downtime. We are setting up an alternate method of supplying content. If you are a current member please do the following:

Contact 'webmaster@poserstyle.com' with a request for product(s) you are waiting to download. Please copy and paste the information from either your 'verotel' or 'paypal' subscription email into this request.
Follow the link(s) you will receive via email to download the product(s) you requested.

We hope this will help to lessen the impact of being cut off from the available content for the time being.

Reminder: All members will receive subscription extensions which will more than make up for any inconvenience. Once again thank you for your patience.

Take care,

The PoserStyle Team

For the sake of clarity I will present the basic letter we have been sending our subscribers as they contact us as well:

Hi XXXXXX,

We are experiencing a server problem that might take a few more days to fix. We announced our plan on Renderosity in the Poser Forum with the hope that members would see it and contact us. We have set up an alternate
method of getting you content over the next few days. Simply let us know what files you were intending to download and we will send links to you via email.

We apologize for the inconvenience and will extend all subscriptions to more than make up for the time you are locked out.

We hope to hear from you with your requests.

Take care and Happy Holidays,

The PoserStyle Team

These are the steps we have taken to inform our subscribers of our current status.

Dave: It was not our intent to be evasive, we simply did not see the purpose of going into great detail about the specifics of the server issue. That being said, we have answered all questions presented to us in a very forthcoming and straight forward manner. It is our hope that the quality of your PoserStyle experience has been adequate enough to grant us your continued patience as we resolve the issues at hand.

We have put in place a temporary system to supply you with content via links to the specific products we carry. We have already had a number of members take advantage of this system.

This weeks release (PS-9000-AHX) will occur Friday. We apologize for the lateness of this release, but due to the Holiday and the current circumstances it could not be helped. We hope you understand.

You patience will be rewarded with subscription extensions that will make you forget all about the current downtime. As additional subscription time equals additional products, we will make sure that everyone is satisfied.

Thank you for your continued patience and support.

Please continue to have a happy holiday,

The PoserStyle Team

RenaPD
JoeLeGecko
Thip
WHWhitney

Forum: Poser - OFFICIAL

Subject: Poserstyle.com???