I hate to chime in on these types of posts but I have to agree...you should get what you were promised. Don't get me wrong I really like Poser (4 +Pro more than 5 at this point), but I bought the upgrade to do hair & collision detection, automatic secondary animation & for the better renderer...and they are really not working as advertised. I will also tell you (from my legal background) that regardsless of the EULA or whatever, if you are unsatisfied because it doesn't deliver the features advertised you do have the right to your money back (30 days or not). CL can say whatever they want...I know this because I also own and sell my own software. BUT.....in saying that, I do think it will come around...or at least hope so. Poser is an amazing tool and has real potential if it could be made more usable, especially by the pros, Poser could take the market. I'll be keeping P5 for now, I sure hope it "all" works soon. Just my thoughts, Chris