Everyone can have a bad day, and I hope the situation was resolved appropriately since I realize it had the potential of impacting your livelihood. I also understand that you had a previous experience that cost you dearly. For me, personally, I just think the forum is not the place to start when one has a complaint to lodge, unless the purpose is to hurt the reputation of the vendor. That's just me. But I've had a hard day and I may not be thinking clearly.