It would be "C" But I use the 3 strike principal.... I email or IM the merchant....no response--strike one... I email or IM them again, usually with a cc to someone else that meay be able to contact them...this may include a post here or on another list....no response...strike two... It is then time for action....I really don't like to be ignored more than twice, and I'm not having strike 3 called on me...so then its time for out of the ballpark, serious action....If after totally making an ass out of myself, and totally slamming and hammering the offending jerk....a response be forthcoming--then the apologies are issued and the event is left to fade away into the sunset...otherwise its torch time.... Having said that, I've yet to have a merchant here on Renderosity not reply to one of my questions or requests. This also goes for ALL of the Poser product merchants I've dealt with at other sites...perhaps I've been lucky:) If I were a vendor, however, I think I would have some sort of autoresponse to emails if I were going to be away for awhile...at least we would know what's up. IM here may be a bit different, but a message is bounced back if the person gets the message.sooo, if no bounce back, they probably didn't get it.

Humankind has not woven the web of life. We are but one thread within it.
Whatever we do to the web, we do to ourselves. All things are bound together.
All things connect......Chief Seattle, 1854