C should always be the first option. Emailing is best, but give the vendor a reasonable time to respond. If not the next step would be IM then contact the Store admin where your purchased the product. To bring it out in the public forum makes me think that the person has a personal axe to grind with the vendor and it wouldn't have mattered if the vendor would have answered the email or IM immediately. The other thing I could never figure out is why would someone complain in a public forum at a site that the product isn't even for sale at? (I've seen this happen on more then several occasions) Why wouldn't they go to the site where they purchased the product and try to resolve it there? It's a huge assumption to think that all of the vendors have the time to scan all of the forums and they are supposed to because they are vendors. Not true. It's not their responsibility to keep track of what is being said in the forums. They have a right to reasonably assume that if there is a problem with one of their products someone will contact them personally. And what Momcat said above in the last paragraph...exactly! Pendy