I know that, Ironbear, that's why I don't expect it. I guess I'm one of those weird customers who likes to hear from the vendors. I like it when someone tells me, "hey, if you liked that item, maybe you'd like to take a look at this item," or when a vendor drops a note and says, "I noticed you used my model in your graphic and I really liked it." I don't blame anyone for not doing it...there seems to be an itchy trigger finger on the flame thrower in this place. I'm just saying, this one customer appreciates the extra attention. I've had vendors point me to related freebies, give me suggestions on how to better use their model, let me know where I can find another item that might help me out. They've been very nice to me and I am sorry that bad experiences have caused them to have to cut back on customer service when I think they are generally just trying to be helpful. My two cents. I think it's worth .25 cent today.