Due to the nature of my hottest selling product I think it is only right to IM my customers thanking them for the purchase. This IM comes with a bit more though. It isn't just a thank you but rather a notice telling my customers where to upgrade and get more add-ons. Without this IM many of my customers would be left in the dark about new updates since the last upload to the store. This also leads to the "IM all customers" option when a new patch or add-in is created. How else do they know? Once again it isn't a plea for more money but rather a notice of additional features or a better product without spending more. I only started doing this after the updates to the P-Wizard started hitting my site. Due to the many thanks I get from my customers I may continue to thank each and every one of them after a purchase even after the full product is complete and re-uploaded to the store in it's full glory. I feel my customers deserve it. As for the original question, I try to instill the idea that the best place for support is a direct e-mail to me. If you prefer to post in the forums please e-mail me the link so I know it is there. How else can I help? Very few others can help with the true technical problems, but I have noticed various users have gotten familiar enough to help in the standard usability areas and for that I am greatful.