(my turn to rant) I think I play each situation differently (let me try to explain): Most recent occurance was PWiz (by Kattman). I didn't talk directly to the vendor because I knew it was a popular topic at the time and I figured lots of helpful people would hop in and help. Which they did. I HOPE I didn't display the product in a bad light--anyone who knows me (dialyn, for one)--will note I usually explain that I'm an idiot...so that is usually the blame for me having trouble...not the product. IF I have time on my hands (meaning several "Poser" hours available to me), and I'm stuck, I will post a message for help in the forum...hoping to get help right away. Again, I try not to portray the product in a bad light...just saying I don't understand something. If I am done for the night, so to speak, then I will IM the vendor for help. 'Cause I don't need an answer right away. In this regard, I have always gotten answers within 24 hours. Falling into this category are Anton, blackhearted, hmann, and ironbear (to name a few off the top of my head). As a side note, I have sent questions to vendors about their products (before I purchased) and gotten answers as well. (ironbear, and others I can't spell) I agree with dialyn. I get lots of shit in the mail. Most is spam. BUT, I like being on a mailing list for Poser-related stuff from vendors I have used. Kromecat (sp?)comes to mind. And, I think, all email I receive from vendors comes with an option at the bottom to be removed from the list. Now, without any experience as a vendor, I would offer the following: It's a very competitive marketplace out there for "Poser vendors". The best way to find yourself a desireable choice is to: (a) Have a quality product (b) Appeal to a large sector (duh!) (c) Be available (d) Spend a little extra time on documentation. HTML or PDF would be a professional touch. If necessary, add a dollar (or two) to the cost for it. Believe me, there are lots of newbies out here whom you can make feel comfortable (read: potential future buyers). Heck, I just helped someone above who was discouraged because she didn't understand converting bump maps. (e) The last item I have to mention is done by ironbear the best: Offer a few add-on freebies, show some pics of the product, and pay attention to your product usage. There! I'm done.