Was your question: "Which option should a person choose?" or "Which option does a person choose?" The answer would be (A)- make a big stink in the Poser Forum. Bash the product by publicly asking if anyone else is having the same problems. Start a long conversation about how it doens't work and how the vendor hasn't bothered to join in the thread... but DO NOT actually contact the vendor and tell him that there is a discussion about his product (or that you're having a problem). It's much better to let heresay and speculation answer the question than to get a real, correct answer from the "horse's mouth" (or, rather, the "vendor's mouth").