Mission accomplished, then. That's the entire method, in a nutshell- when a problem happens, give a superficial, blowoff explanation, or an apology which costs nothing since no rectification will be done. Then sit back in silence, let the more vocal members voice their dissatisfactions. Then, after about a week, more mebers get tired of it and ask them to stop already. Next, let the whole thing wind to a halt. Everythign is peaceful and quiet again, and nothing has changed. Helluva way to run a business.