Well, there are two common misnomers about DAZ: 1.) That DAZ Studio will cure cancer. 2.) That we never miss an email. But seriously, 9 times out of 10 that's the fastest way to get an answer, though our tech guy has been swamped ever since the holidays. We're doing what we can to help alleviate his heavy workload. I apologize for the delay in his response, the FAQ will be up just as soon as we can get it all proofed and dot the i's. Thanks for your patience with us, Steve Kondris DAZ Productions, Inc.