No we get tons of Poser Tech stuff like: How do I apply maps? What is a MAT? Poser isn't working? I lost my file? I'm stuck on something.... Can I....? stuff like that. Also alot of mail gets misdirected. People send to all the emails or to the wrong one and that slows things down alot too. Techsupport gets really swamped. We try to get to evenyone but it just builds up. It's time consuming for a company to do tech support for another companies program. But we do try to help people. You have to understand something about the website. There really is no store software you can buy to handle the type of things we have all become accustomed to. Both Bondware(here) and our software is custom written which is Godly expensive and time consuming. When we swtiched into the Platinum CLub the new software went into effect because we out grew the old software we were using. The software also allows brokers to track sales, etc. Problems people have can be caused by a unique problem only they get. That is caused by browsers, etc. But all in all our software allows customers alot of capabilities. Although rare, corrup or broken download installers can be cause by a downloading error somewhere. So not everyone experiences it. Shopping online is always going to be a bit more glitchy than walking into a store. But the more features we have to pay programmers to write into the software the more expensive products will be. And obviously noone considers that an option. :) Anton

-Anton, creator of ApolloMaximus: 32,000+ downloads since 3-13-07
"Conviction without truth is denial; Denial in the face of truth is concealment."

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