Do you give credit to someone that refuses to do their job until you threaten them with being fired, and then does it reluctantly? Obviously not. Yes they acquiesed, but only because they had no choice. Beleive it or not, a posting here carries weight, and they didn't want people to stop buying their product based on our reviews. When contacted on a private individual basis, they weren't so noble. Incidentally I give Mimic a lot of credit for coming up with an ingenious protection. But ask yourself why Microsoft doesn't do this. They are at the top of technology and more of their software is pirated than anyone elses. Personally I preffer MS's new method of protection - you have to call and get a confirmation number to install. They can tell if it is on a different computer. This way, there is no wear and tear on the disk, and you can't run the program without the personalized code. And yes, I support LipsInc's need to protect their investment, so long as they are willing to help protect mine. So to answer you're overall question - As long as Lipsinc provides a prompt exchange so that I don't lose time and money - I support them. When I see their new return policy posted, I'll feel a lot better.