Clint: "We have 700+ merchants and have removed access for less than 15 of them" I think your decision may have affected more than just 15. Once people get pissed off, they tend to stay pissed off, and as someone who was thinking of selling through your website, I no longer would consider you as a place I would want to partner with. I'm sure others would consider the same. So you may have lost more potential partners than you can ever imagine. I've been in the business of selling software for 20 years, and you've made a bad business decision that will affect you down the road.