"despite asking for and neglecting input (ruthless)" This does not line up with the definition of ruthless according to Merriam-Webster. having no ruth : MERCILESS, CRUEL In the worst case, it might qualify as "insensitive". In the case you cite relative to site policies, it usually not the best idea to take business policy verbatim from any one faction. I assure you all input was seriously considered and will be going forward. Were there other examples of merciless or cruel behavior by Renderosity or it's staff? Tim