Thank you for letting us know that you've got the website spiffied up and refreshed with new information. With all of the server problems around the world this last week, it is great news and very reassuring to know that your site is available again. For all of the queries, there have probably been a thousand others who checked your website but didn't post about it. I will agree with Dave-So that most people here don't bite... and are starving for information... and really liked the chatty informality of the past. Friendly communication is one of the things which makes Poser and the Poser community different from all those other software packages on my computers. You have to balance letting us know what is up with not releasing confidential data too soon (if you answer 1 question another 6 get asked "while you are here"). This site and others have "interviews", but interviews tend to be formal and limited to one-time events. May I propose something like "a weekly fireside chat" which would have the following parameters.... It would be strictly informal and governed by the same manners as a gathering in a livingroom. If your Liason said "we hope to get this addressed within the next couple of weeks", then members ought not to be champing for an answer at 7:45 a.m. >>>east coast time<<< of the annointed day but accept that something might take a day or two longer and an estimate is only that. A press release or official statement posted by "the boss" is a different matter, and can be held to more stringent expectations. Over the 10 years or greater lifetime of a product a few hours isn't going to make a difference. Patience would have to go both ways: your representative would have to understand and tolerate the needs of the community, too. If you take too much time out to answer questions, then you don't have as many hours to labor over the problem... so our nagging ought to be restrained to reminders rather than whines. If questions and concerns could be directed ahead of time to an email address ("firesidechat@curiouslabs.com" for example), then you get feedback as to what the community needs to know, you can decide how much information to give out, you can decide whether to wait a bit longer before answering a particular question while phrasing a response which says that you are not ignoring it, you can decide to concentrate upon a single topic or to scattershot over a variety of concerns. This is better than posting something off-the-cuff and then spending a weekend trying to do damage control. People submitting ideas, questions, complaints, concerns whatever, ought to get a return email saying that it has been received. Feedback is critical. Even if the body of the response is a form letter, it still lets a person know that their issue didn't get lost in the aether but is in the queue. It needs to be understood that information and answers might be delayed if the only person who hs been handling something isn't immediately available (down with the flu, at a trade show in another country, or :gasp: taking a few days vacation in the wilderness). Your representative will have to be vague enough to protect privacy while still indicating that the issue has been directed into the proper channel. It will need to be made clear that only the Director/CEO/President/ChiefPoobah can make official statements; anything else is hearsay. It may be accurate, but it is not official. Any person acting as Liason will be doing their best to facilite communication, but any free-flowing river is going to have eddies, logjams, torrents, and underwater snags so that navigation is sometimes difficult. A representative who is combining information from various sources might not be seeing what the Captain sees. If a correction has to be made, it ought not be regarded as back-pedaling but as elaboration based upon more complete data. Matters for the "fireside chat" ought to be public concerns. Items such as "I can't get my registration code to work" is almost certainly private, since private data would have to be discussed, and is best handled via Customer Service (hi, Tori {hug}!), whereas items such as "will you have a plug-in for xxx?" or "can you make the texture map in the face-room bigger?" may be of vital interest to thousands of people. An important consideration (perhaps the most important) would be regularity. Part of the anger shown in the past has been due to uncertainty, doubt, delays, and confusion. Anything which mitigates that will help the relationship between customer and maker. One of the joys of Traveller's PropsClub is his outstanding timeliness: there has been a link in my mailbox every Monday for 3 years. If he is going to be on the road or expects a delay, he'll post something ahead of time and often throws in an extra tidbit or two. He is reliable. There are many extremely good artists in this community but only 3-4 who have kept to a schedule. They are well-respected. If your Liason says "Everybody will be at Siggraph next week" or "The office will be closed for the holidays" with some friendly message that things will continue depite a short break, folks will understand that they aren't being deserted or kept in the dark... and it is a reminder that you are human, too. The day of the post should be early enough in the week so that further responses can be made if something critical comes up (Fridays at 5pm are NOT GOOD - don't do it then), and it should be something that people can rely on. Anyway, this is a suggestion: take it for what it is worth, think about it, get some feedback internally and externally. If you do decide to have a scheduled channel for communication the parameters can be better adjusted. I believe that opening a dialogue is vital, but understand that it might be a while before something like this is set up. Carolly