One of the biggest things the powers that be can do to improve things is actually listen to people. Another is not to automatically assume that just because someone is angry or has a complaint about the site or conduct of admins and mods that they are enemies of the site and trying to bring it down. People who do not care about something do not get angry over it. One of the largest mistakes made in this whole merchant debacle was asking the merchants for their input, receiving a response from an overwhelming majority and then summarily dismissing that feedback and doing what they wanted anyway. I think that is the single largest thing that caused such a controversy and started a large amount of mistrust. If you truly want people's feedback then you MUST listen to it and respond accordingly. If you are simply going to do what you want to do anyway, don't ask for feedback. It's really not much simpler than that. I am glad to see you listening now. Though, I fear, in some cases it may be a matter of too little too late. Once trust is lost, it is difficult to regain. In business, trust is everything.