The last I checked, being upfront, honest and courteous was being professional .... Creating more items to support what sells is hardly ignoring your customers. Dropping off non-selling items is not ignoring your customers, either. It's actually listening to your clients and making what they want. It's a standard business practice. Anton isn't saying that if there's any problems with a model that was bought, DAZ will ignore the customer. He's simply saying that there won't be more add-ons for products that aren't popular. Why spend your time on a product that the majority of your clients don't like? It's not productive. Most Vicki 2 products will fit Stephanie with only a little tweaking at most. There are third party vendors making MilKid stuff. You can also contract out requests to modelers for products. As for asking for reference pictures when sending item requests, that's hardly placing unreasonable demands on customers. If you want an item created to your liking, you have to be very specific on your requirements. I'd be concerned about any modeler who offered to sell me a custom product without getting reference pictures from me. DAZ might want to look into putting up a poll on their site to get an idea of what people are looking for, but polls aren't always that accurate. I've seen lots of requests for products that don't sell well, because people decide they really didn't need the product once it does come out. Cheers!