Judith, you could check the merchant forums if you are one to see those totally biased messages by miss-you-know-who's sidekick. Pendarian, I'll take back the term 'thug' and swap it with 'friends' if your're troubled with it. Also I'll put a stop to the 'history lesson' if it makes you happy - now that everyone knows about it. I'm just glad I'm keeping the issues to this forum and not going to the length and breath of the Poser community recruiting a ton of 'friends' just cause of an outfit?! To get as far as getting her friends involved just cause of an outfit is totally overkill, I'm sure you'll agree. I just can't believe the stunt she pulled off here while she had the complete attention of Jeff and Clint to her 'plight'. I've always been helpfull and answered all my customers queries in the past. Unsure and not knowing how to solve some of the problems, I'll refer her problem to Clint and Jeff. But the question is, how do you deal with customers who go ballistic just over 24 hours - while people like Clint and Jeff are all around her, trying their best to help her with her problem? Now that Jeff told me what to put in the readme, I guess the problem is solved. Rena will update the readme later so I guess I'll end and bury the hatchet here. More coffee ?:)