I agree with that rena - but I don't want a refund - I'd prefer to see the item fixed it's gorgeous. You can only offer me a refund on POWL - but what about the other two items I purchased as well? I will use them only because I have your rempaped versions which work flawlessly. I hadn't intended to post to these today at all - until I came on and encountered attacks of a more personal nature. I did not get personal with anyone on these. I specifically pointed out the awesome designs - and instead of the issue being resolved by BVH - in offering refunds or the store staff I have been treated as if I had an agenda and been threatened with "payback"

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I do not feel obliged to believe that the same God who has endowed us with sense, reason, and intellect has intended us to forgo their use.
-Galileo