Hi everyone. I'm sorry you were all put through yet another episode of this crap! Marque is of course, talking about the tent mentioned in my ad for the Komodai at DNA. Firstly, she has never even emailed or IM'd me about it. Secondly, the day Syyd clued me in was Friday the 14, which just happened to be my anniversary, so I hadn't planned on doing anything on the computer that day - I'm sure everyone understands that :) I had a wonderful anniversary, my wife had a day off and we spent it in each others' pockets, so to speak :) Then I got the email forward from Syyd letting me know there was a question about the tent. I emailed Syyd first to apologise and explain that the mention was an error, but that because it was mentioned we'd put it up as a freebie ASAP. Then I emailed Marque. This is exactly what I said: ::Hi Marque I will be releasing the tent as a free add-on today, hopefully, or tomorrow at the latest. Sorry for the delay. Noel :: So, Shelley made me take time out of our special day to get the tent packaged and ready, once she found out Marque was complaining about it. Does that sound like a "maybe" to anyone? I would also refute the statement that I've burned her before. This is not true, plain and simple. She asked me to do something (and she was the only one who expressed interest in this), and I told her I'd see what I could do. I never got around to it, and finally told her I wouldn't, so sorry. Marque is not the nicest customer to deal with, I regret to say. She has told me a couple of times that she won't buy from me anymore, even though I always try to give the best customer service that I can. I will never be able to please her, because she has decided I can't, yet she continues to buy from me and complain. Never think that I am willfully disregarding my customers, or showing an "I don't need them" attitude. I am grateful for every person who has ever bought from me, the same as I am for those who've downloaded any of my free stuff things. But when is enough customer support enough? It's never enough, until the problem is resolved one way or another, and that's how I feel. Most people are reasonable enough however, to acknowlege the support, or patient enough to wait more than a few hours before complaining at a site other than where the merchant is. I have tried to please Marque before, found it impossible, and yet tried again only to wake up to this thread. I apologise again to everyone, for the delay in the release of the tent. I want to thank Pendy - hon, you rock :) Thanks for the support!! And Marque, I'm sorry you felt dissatisfied.