Then I'm lost:-(. I have no time right now to try this hair with rendercow. You need to wait for an answer from e-on. Have you posted your question on their site? Have you checked to be informed by e-mail when you get a response? If not, they may have answered to you directly on their site. Have a look. Let us know when you gen an answer and how it works. Thanks (and sorry:-) I cannot help more). Guitta