Angela, As far as the problems I was experiencing go, they weren't of e-ons making, but they have been very helpful in sorting them out. I've never found them anything but helpful and courteous. Poser poses a different question though... I wouldn't hesitate to recommend Vue and Mover 4 on their own merits, whether Poser's worth the current asking price... Sorry if that's not too helpful, try reading the Poser forum.