E-on seems to be hard to get hold of, no direct phone number, no E-mail address for questions the do not fall into their special catagories. I think I saw a notice that " if it doesn't apply to the catagory, it won't be answered", and there is no presales catagory. I wanted to purchase Vue 4, and had a few presales questions about Vue4 upgrade from Bryce, Vegation, Mover, Vue 5 release, etc.. I looked at FAQ. I called their sales phone number, and they couldn't answer any questions, couldn't take an Bryce upgrade order, couldn't contact E-on. I'm a little leary about a company you can't contact directly. From what I see here, they are a little slow on feed back to the customer. The lack of response worries me, if they take so long to reply, what happens if have a serious problem (like not having a back-up when your system crashes), but it could have been another problem, (two weeks is a long time). It is a shame, because it looks like a great program, the examples I've seen look fantastic. I want to buy it but I'm starting to have second thoughts. If it didn't seem like a great program, I would have written it off right away.