You can contact us directly -- If you have a pre-sales question, there are ways to contact us by email (see below). Also, there is a very knowledgeable user community right here that can answer your most pragmatic of questions. We also watch this community fairly closely. Ill try to answer a few questions above: The five day warning on downloads. Typically once your credit card is authorized, your download order is almost immediately authorized and you get an email with a download URL at that instant. We have a five day warning because we cannot automate authorization entirely. Three process reasons for this, and one logistical reason. Varying security measures on credit cards result in automatic denial of processing from customers credit card issuers. We get this maybe 1 in 40 orders. Our processing occurs through our home office in Europe. If you have tight security on your card (which most often the CC companies never tell you about), they will deny the order. We cannot predict that this will happen or not -- its your CC company's choice. The second reason -- we've been burned by fraudulent orders too many times so a human takes a look at every order. The third reason -- we have tighter privacy controls than a lot of companies, so complete automation is out of the question. CC processors measures are getting better, but they arent great and we want to make sure that your private data is protected. The logistical reason is simple -- five days should cover holidays + weekends + any of the above. Download backups. In order to get another download, we need to set it up for you. There is an email address at the end of most Knowledge Base searches. Did you find it? If you didn't take a look and send us a message with your original order details so we can set up an alternative download. This is the reason why I always recommend ordering the disk, or better yet, the full bundle. The full bundle (Vue 4 + Mover 4) has everything already in the box -- the serial numbers are already "pre-mated" to each other so you can get working with Mover 4 immediately. I know it stinks to have to redownload a huge file. When I buy big software downloads online, I always burn it to a CDR, but if there is a disk option available, I go ahead and buy that instead. Sure, it costs $10 more + shipping. But it saves a lot of heartache later. Direct Contact. We are looking into alternatives for support that is even more responsive that the current offerings. In fact, we just expanded our support staff for this very reason. The reason why we do not offer (currently) phone technical support is that we would have to charge you for it. The knowledge base is free, and email support is currently free. But we would have to charge you for phone technical support. Now and then people call on our reseller line for support. If you leave a name, problem and email address, then our staff forwards it to technical support for following up by email. Its not their job to do this, but they do it anyway. Leaving less than this, and we cannot help you since tech support is only by way of email. Angela's 15 year old smoking. Angela, take your 15 year old to visit a cronic smoker at home. Let your 15 year old take a good smell in their closet and look at their lampshades from smoking grime. Let your 15 year old be kissed on the face by a cronic smoker, someone with really nasty yellowed teeth and really bad breath. Introduce your 15 year old to a smoker who is dying of lung cancer or related problem. Let your 15 year old see them cough up and choke on gobs of phelm. Let your 15 year old know that if she/he wants to be an organ donor, that by the time they are probably ready to donate, smoking will have destroyed any usability of body parts to help someone else. Let your 15 year old see just how ugly and short it can make life. Smoking not only kills, it makes you ugly and your life short and ugly. My mom died at 68 because she smoked for years and couldnt kick the habit. It was an ugly and painful way to die. I dont smoke. Best regards, Lynn Fredricks e-on software