I, for one, would pay for phone technical support. I think you should at LEAST make it an OPTION in the very near future.

I don't really want to pay for it, but email tech support is slow, CUMBERSOME, frustrating, and not practical for a host of situations.

I believe their should be some complimentary support at first, like with most companies. The software is not inexpensive ... and it is a bit suprising phone support is not offered AT ALL, unlike most other companies.

-Tim