Hi Tim, We are looking into some alternatives, phone, chat, enhanced email and more. Last year, we expanded tech support with our knowledgebase. Chances are, if one person had a problem, someone else will also have the same problem. Capturing this in the knowledgebase makes these same answers accessible to those who follow -- these answers are available immediately. This support, and email support, are free, but they arent immediate. Microsoft has a very similar sort of set up. We recognize some people need immediate support, especially professional users who are charging their customers on the clock. When we implement phone support, we want to make sure its right the first time and isnt a big loss proposition (because then we'd just have to terminate it). This is something that we are working out now. I can guarantee though, that telephone tech support will not be free. Here's why. The cost to a vendor for technical support even in the best of circumstances, can be well above $25 a call. On a $199 product, that's significant. We dont make $199 on each sale, even if the sale is direct. We make whatever is left over after expenses are paid, advertising, margins to resellers, business overhead, taxes and the very expensive R&D. We also donate a little of each sale to help Oregon schools that sign up for our OregonGrowth program. We are currently looking to expand our support options to fulfill the needs of customers who really require more options for them to successfully use our products. This is a priority for us. These will not be implemented tommorrow, but they are coming. As to comparisons to other companies, sure, a lot offer phone support, and they cover their costs one way or the other. But I think we measure up in other ways and where we are lacking, we will come up with solutions. That's one of the reasons why we frequent communities like Renderosity, so we are up on what our users want. Smart companies do that. Best regards, Lynn Fredricks e-on software