Howdy all, Ill try to collectively answer all questions. Tim: New support options are coming. Actually, Im spending a couple of hours every day working on this very problem -- that's why I could go into detail about what we are doing. Since everyone at e-on is also a product user (even I try to dabble when I can!), we also understand the need to be able to contact someone. What I want to avoid is putting out a new option which is a loser for either us or customers. PhilyWebRider: We don't upgrade every year, but historically you are right, 1.5-2 years is our normal cycle. I cannot comment about unreleased products, however, let me say this -- we try to announce a forthcoming product at least a month before its released, sometimes more. For example, we have already discussed that we are working on Ozone 2 for Cinema 4D, and its been over a month since that announcement came out. Typically when we make a release of a new version, there is a shadow period in which if you bought the current version new, you'll get a cheap upgrade to the latest version. We have to at least recoup our production costs, shipping and the like on these. We did that for folks who bought Vue 3 right before Vue 4 came out. If you buy Vue 4 now, you won't be regreting it next month. Ron: Unfortunately, our office isnt open for customer visits or cash payment -- we dont have a cash register, and its pretty "office like" -- we have secret stuff out and our logistics people often walk around in unbusiness-like disarray, with donut and coffee decorations on their clothing ;-) I have a couple of recommendations though to save on shipping. Check out exactly what information we need to process your order on our website, then email me this information directly. If you pay by CC, Ill need that prior to fulfillment. If you are paying by check, let me know by email as well. Sometimes we meet local customers over at Washington Square 2 at Barnes & Noble (its about 5-10 minutes away, depending on traffic) during lunchtime to complete the sale. I can have someone do that, or I can just do it myself. If you are paying by check, we can collect it on the spot. Email me directly at lfredricks@e-onsoftware.com and we can try to work something out. Best regards, Lynn Fredricks e-on software