Sorry...Though I don't have any answers to get a quick resolution to the problems some folks are having, I DID want to chime-in to say that the folks at PoserStyle have been very helpful and responded to any problems I've had over the past year or so. And with the exception of when they were down while moving to a new server, I've had good luck getting access and downloading the fine products they produce! Hope everyone can get their concerns addressed soon - in my opinion, PoserStyle is an EXCELLENT resource at a GREAT price!!! - Ray