I believe the press creates a lot of hype around a product, and causes a company to rush a product to get the promotion. Magazines (the press) pushing to find out about all the bells and whistles a product has to offer, so the public know what is coming. But by doing this, hype creates rush, and the consumer is stuck holding the short end of the stick. I have trouble trying to figure out marketing concepts today too. I have not had any big problems with Poser, but in the past with other companies I have had problems with customer support. (Dose this sound familiar?) You have a problem, and you call customer support. You dial the customer support number, and receive a automated answering service. You push this button, and that button to direct your call to receive the appropriate information. When you are finally directed to a real person, you fined they are foreign and hard to understand. At this point, the question I have is; How did this person get into the position of customer support? Never mind all the frustrate ion you go through to direct your call to get the support you need. Now you have to deal with a person you cant understand. To me this is not support, this is a deterrent. So, figuring out marketing concepts today is a bit of a understatement. Printed manuals is something I cant understand also, to everybody out there. Save a tree, and go digital. The time and expenses invested into printed manuals is wasteful. If companies wish to save money, this is a good place to start. Sorry about going off the subject, but these are things I wanted to comment on.