I sent an email to customer service at JASC with the links to this and another thread here. I simply asked them to take a look at the threads.....and if they can help in any way it will be appreciated. Not sure how public they will be about it, but if she purchased their product, they will know how to contact her. The problem, of course, is that "Tina Giffifan" is no doubt not her name at all, but they maybe able to get some action from Yahoo privately that we could never get.