As soon as we received your email, this morning, we contacted our Fulfillment House and requested that they put a priority on tracking your order. Good news! According to the UPS Tracking Notification (that was also emailed to you at 1:30 AM on 4/15), your order is scheduled to deliver today, 4/21. You also received the same UPS Tracking number and link so that you could track your package as often as you wished. Also, according to our 800# Call Log, our Order Line Operators gave you this same information each of the 3 times that you called last week; UPS can take up to 5 or 6 business days to ship across country and for your package, their clock started on 4/15. I just rechecked the UPS Tracking site for you and saw that there was an attempted delivery today at 12:35, but because there was no apartment number provided on your order, they could not leave the package. I will follow-up and see what I can do from this end. Please check your email box later this afternoon for updated delivery information. Thank you for your order and please feel free to contact me directly at karen@3-axis.com, if there is anything else that we can do for you. We place the highest priority on providing superior customer service and will do everything in our power to make sure that you are pleased with the products and people associated with 3-AXIS and Poser 5 Demystified._______________________ ** And thanks, leather-guy, for your earlier reply, we appreciate your putting this in proper perspective.