Credit Cards have a two step process. An authorization puts a "hold" on the funds and a settlement actually charges on your card. Your credit card was authorized, but not settled because the address and zip were not able to be verified. This means your card company shows an authorization from Bondware, Inc. as a "pending" charge; however, you will not actually be charged. It can take from 2 to 7 days for this "pending" authorization to be released from your credit card. You can contact your card company by the toll-free number on the back of your card to find out how long the charges will be in "pending" since they will not be settled. If your card companies "pending" release time is too long for you to wait, you may want to call our offices toll-free Monday through Friday from 9am to 5pm (CST) at 1-866-220-2949 and we will try to get your "pending" charges released faster. Or we can verify your information over the phone and settle one of the charges manually and make your order available for download. Thanks, Jenifer Keeling Renderosity Admin