Thanks for the suggestions (although so far I haven't been able to completely solve the problem) and also I just sent my file off to eovia tech support.

One thing I notice in Illustrator is that my points only have one handle, not two (but not sure what that means or even how to change it). I created my shape by laying down a circle, stretching it 50% in one direction and then deleting 3/4's of the circle.