Hey Gabriel, long time no speak mate, Man, this is ugly....but unfortunately inevitable. You're a successful merchant.....in a way you've become a brand...and look at the way people counterfeit successful brands. I fully agree that payment made for sales of a product in dispute should at the very least be held until the matter is resolved one way or another. And to give R'osity its due, hasty judgements can be repented at leisure. But, should an item be found to in actuality be another product, then no way should the offending merchant get paid. As for what you do with the money already taken for the offending product.....thats another story. Hope you get this sorted.