Katherine, Don't sweat the CRC errors. It's generated internally when the decompressor in InstallSheild (or whatever) finds that the patch download is corrupted or incomplete, not too surprising considering the hit that your servers are probably taking with the demand for the SR. The best solution is to ensure that the servers continue to support GetRight as a download manager (this was set up when SR1 was released), and to recommend that people (especially those with dial-up connections) use it as a download manager. This will also help to reduce the traffic, since there will be far fewer people performing repeated unsuccessful download attempts. Bill