I haven't gone back to verify, but I think I've sent at least one email a month for more than a year asking them to please, please fix the gefritzin purchase process. Why do we have to add things to the cart twice (click Add to Cart under a thumbnail and you go to an entire page waiting for you to "Add to Cart" with another click)? And dumping your cart after you login is just ridiculous. The stores at Renderosity, PoserPros, and RuntimeDNA don't have this problems, much less the retail sites I frequent all over the net. I confess that I haven't been ignored, exactly. I regularly get replies from whoever I direct the message to (even sales@daz3d.com or webmaster@daz3d.com), but the message invariably is on the order of "So sorry that bothers you, we'll certainly look at fixing it," followed by no change. Glad to hear I'm not the only one bothered by this silliness; I was afraid I was just being cranky.