You're probably right but it sounds as if CryptoPooka is exhausted and I don't think they'll do anything for me since I'm not directly involved, but I figured that they might at least give some suggestions if there is anything they can do. Sometimes if you use the right bureacracy, they can do something even if it's only an implied threat. You just have to find the right gorilla to make the threat. I can't figure out why any business would treat potential customers so poorly...any of us could be in a position to influence others to use or not use their services. That's a basic business principle. Is this kid and his parents such valuable customers that they are worth losing other customers over? I know one thing, I wouldn't be inclined to sign up at Lycos/Angelfire, or Earthlink right at this moment.