Attached Link: http://www.bosbbb.org/services/complaints.asp

You won't be surprised that I got the standard response from Earthlink and Lycos (ebot replies) but this is what the Better Business Bureau told me (it's not something I can do since I'm not a person who has direct involvement in the grievance but perhaps it will be useful information to someone): You can file a complaint about a company on the following web site: http://www.bosbbb.org/services/complaints.asp Better Business Bureau, Inc. Serving Eastern Massachusetts, Maine & Vermont 235 West Central Street, Suite 1 Natick, MA 01760-3767 508-652-4800 508-652-4820-Fax E-Mail: info@bosbbb.org www.bosbbb.org *******************************