I know some find this sort of thing silly, but I deleted my most recent comments in this thread because my issue has a happy ending, and because I don't want to cause needless bad feelings. AnneMarie at DAZ responded very quickly to my most recent e-mail on the matter, and offered a kind solution which has made me a happy camper all over again. I owe it to DAZ to say this publicly since I complained publicly, which I usually don't do regarding biz matters. As it turns out, there were mere points of misunderstanding. These are busy times at DAZ, so stuff happens, as in any business. I for one will do my best to be patient, understanding, and not get so hot and bothered over small things in the future. I want to thank everyone in this thread who encouraged me to keep the faith. DAZ does rock. I was wrong to doubt it so easily.