I had an ongoing problem with the Michael 2 Trenchcoat and was suprised, as I am based in the UK, to get a long distance call one evening from DAZ support to sort it out- which they did. It's great when you find a company that gives good support, it's a shame it's so rare. It's nice to hear other's have recieved the same level of service. I always look in DAZ's store first when I'm looking to buy a model.