REGISTER: Whats exactly your problem? Have you filled out all the fields correctly? What kind of error message do you get when you try to register? What is your problem on the support page? Cannot you post your request? Then they offer you an e-mail to the technician. Select TECHNICAL SUPPORT then VUE (the version you have)---> AN ISSUE NOT LISTED HERE click CONTINUE On the next page go to the bottom and click CONTINUE TO KNOWLEDGE BASE On the next page write "serial" in the field and click OK. This brings you to a page where you see CONTACT A TECHNICIAN. Click it and write your problem in details. Hope this helps:-) Guitta